Answer it… Answer it now!!!!

Posted: February 25, 2014 in Uncategorized

I work in the It department of a pretty big company. I get a fair amount of e-mails during the course of an average work day and I have to admit I don’t always answer them right away. I should say I didn’t answer the e-mails right away because, today I plan on answering every e-mail as soon as I read it even if the answer is an I don’t know or an I am working on it.

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Let me tell you why I am going to do this. There are actually two reasons. First, there are many times e-mails sent to me that seen to be “small” or unneeded and when I do not answer immediately these e-mails are pushed to the bottom of my inbox and my psyche. The “small” e-mails get forgotten because of the more pressing e-mails.

My second reason for answering every e-mail as soon as I receive it is the same reason I used the quotation marks when I called the e-mails small. What seems small to us is usually not small to the sender of the e-mail.

“I know it may seem small and insignificant, but it’s not about what it is, it’s about what it can become. That’s not a seed, any more than you’re just a boy.”

― Dr. Seuss

The e-mail is a thought or request and the sender took time to generate and send it. The least I can do is address it. If the idea, thought or request is small or nonsense.  I imagine my immediate addressing of the e-mail may help point out how much nonsense this idea is.

So by immediately answering every e-mail, I am making certain that nothing sneaks up on me and I hope that I am having the men or women who involve themselves and others in the trivial take a look in the mirror.

Remember some important things. Triage works in the emergency room and it only saves lives. If you do not work in an emergency room it may not be best to use any type of triage because, even though it saves lives, it (triage) really makes everyone upset when they are left in the waiting room with a medical problem they feel warrants an emergency room visit and usually a very high insurance co payment.

Let’s get to work and answer some e-mails.





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